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I read the Away from Icebergs article with interest. Having been in libraries for some time, I have seen these icebergs often. As a Vertical File (remember them?) maintainer, I helped create a "Just in case" collection of brochures that somebody might need for something sometime, and kept them for years. As a reference collection and adult nonfiction weeder, I kept many a non-circing book because it had merit and somebody would need it someday. Those days are long gone! I weeded that vertical file into nothing. Those books are no longer catching dust on library shelves. If someone needs that bit of information, I have the skills and resources to find it for them.
"Relying on user education" Wasn't this another way of guaranteeing librarians were needed - as teachers of the intricate, sometimes arcane ways of retrieving an item or information. No one is going to take the time to learn our way to get something they already know how to get from the net. We have to set up what we're selling so they can get it the way they already know. And I totally agree that proprietary rights conflict with easy access.
"Make them come to us" Customers had to come to the library physically to get our product.(There was phone reference and outreach of course) I can see having as much as possible accessible in as many ways as possible. However we can also continue to create space that people WANT to come to by having meeting space, access to technology for those who can't afford it, a Child Safe place and adult, teen and juvenile programs.
SPL is plunging into Library2.0! This SPL2.0 exercise is raising staff awareness and skills. Much of what we offer is available from anywhere (some with those pesky proprietary hurdles) We are streamlining our paper collections. We are asking the public what they want and responding to the input we are given.
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